Business Communication Skills

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn’t just happen. Both the receiver and the sender must work at developing verbal and listening skills.Give your attention - When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.Listen, not just hear - One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.Don't let your mind wander - While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.Check for accuracy - When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.Be aware of other's needs - You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.Ask, don't tell - demonstrate equality - Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.Keep an open mind - Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.For more you can check