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Online storesVery often it’s difficult for online stores to make a simple and quick order form. They need information about you. But the more such information is required, the more probability that it will cause failure. The percentage of cart abandoned reaches 70%. In this case, chatbot can help.If the buyer has questions, he often can’t ask for help, many e-commerce companies don’t have a chat or even a page with FAQ. According to Forbes, due to problems with operational support and customer service, companies lose up to 60% of customers.

Today, chatbots allow you to organize all the sales process in the messenger - from picking up the goods to payment and tracking the delivery. In this case, a customer doesn’t need to open a site or install an application, register, and the whole process looks like a conversation.In Bain & Company research says that when brands responding to customers through this channel, they can expect to increase revenue per user on average from 20 to 40%.The implementation chatbots in e-commerce allow online-stores to increase sales, let's see what are the reasons for this?